Ordering concerns:

• I have chosen a color from your available colors but you don't stock the size that I need. Can you make them for me?

Yes, we can manufacture them for you but if the quantity is below 120 pcs. per size we charge a tailoring fee to cover our production expenses. Production time is usually 2 to 3 weeks for t-shirts and 3-4 weeks for sport shirts.

• Is ladies fit sizes same as adult sizes?

No. Our ladies fit sizes are smaller that the adult sizes. In fact, the 3XL of our ladies fit is equivalent to the small of the adult sizes. If you need sizes bigger than the ladies fit 3XL, you can either get the adult sizes or have one made-to-ordered to your size.

• How long does it take to replenish out of stock Ready-To-Wear basic items?

Out of stock items are usually replenish within 1 week, but during peak months, we suggest you place your order even if the items are out of stocks and ask for a promised delivery date so that you can be sure you get your orders on time.

• Can I order sizes bigger than 3XL?

Yes, but we charge an extra fee for the additional cost of the bigger size.

• Can I order colors that are not in your available colors?

Yes, but there is a minimum order quantity for us to be able to do it. For basic shirts without combinations, it is 600 pcs. For made-to-order shirts, the minimum quantity will be computed based on the design. Price will be based on the color and design of the shirt. Production time is 5 to 6 weeks.

• How long is the production time of made-to-order styles?

To be sure, please call your dealer and ask for a promised delivery date. On the average, it takes 2 weeks for 1000 pcs. of t-shirts, and 3 weeks for 1,000 pcs. of sport shirts. For quantities greater than 1,000 pcs., please contact our dealer for a promised delivery date. During peak season, production time may lengthen due to increase in demand. Our production time does not include the time taken by the printer or embroiderer. So please give appropriate allowances.

• Can I ask for a sample of your products?

We don't give out samples. You have to buy them from our dealers.

• Can I have a sample made for the made-to-order style I need?

Yes, we can make a sample of your made-to-order styles or designs. A sampling fee will be charged to cover for the cost of the labor and wastage in making the sample. It is advisable to make a sample and have it approved by the client before mass production to make sure that there are no errors in the design.

• I have a specific design that I want to order. Can you do it?

In most cases, yes. Show your design to our dealer and they will tell you if we can make it and give you a quote for it.

• What is the minimum quantity for made-to-order styles?

There is no minimum quantity for made-to-order styles but you can get a much better price if your order is at least 120 pcs. per style per size.

• Where can I buy your products?

We sell our products through dealers and corporate resellers. Please place your orders through them. If you don't know one, please contact us so we can refer you to one.

Price Concerns:

• Is made-to-order volume discounts applicable to regular in-stock items?

No. Regular in-stock items are already discounted because they are mass produced. Volume discounts only apply to made-to-order items because we pass on to the customer the savings that we get from bigger volume orders. Regular in-stock items are those shown in the “Shirt” and “Sport Shirt” tab under the Products page of this website. All other styles are considered made-to-order(MTO) styles.

• I already ordered a made-to-order (MTO) style but my customer has some additional orders. Can you give it at the same price?

No, unless it has the same quantity, same color combination, and same size breakdown. MTO prices are based on the design of the shirt, the colors used, the total quantity ordered, and the size breakdown. Any changes on one of these factors will either increase or decrease the price. So before placing your order for MTO items, make sure that the design is final and you have the final quantity and final size breakdown. Otherwise, it will cost you more if you have additional orders because you will not be able to avail of the volume discounts and will be charged a tailoring fee if your additional order is below 120 pcs.

• Why don't you indicate the prices of your products in your website?

This website is for product reference and promotion only. For pricing info, please contact our partner dealers and corporate resellers.

• There are a lot of cheaper shirts in the market, why should I buy your products instead?

Cheaper shirts are usually low quality shirts. They easily deform. Their necklines easily sag. Their colors fade quickly. They bleed during washing causing stains to other shirts. They have thick and thin yarns. Their fabric is thin and rough. They have crooked stitches and they easily burst open. After a few uses they usually become rags or are thrown away. With lifeline you won't have any of these problems. When you give a Life Line shirt to your staff or clients, you can be sure that they will love wearing it. So for a little more money your investment will be worth it because more people will see it. The Life Line shirts you give will be walking billboards, advertising your logo, brand, or anything that you want to promote. With lifeline you get advertising mileage and maximum exposure.

If you need shirts that cost less but are durable, please visit www.myclassicwear.com.

Dealership Concerns:

• How do I become a member or dealer? How do I register?

We are not a multilevel marketing (MLM) or direct selling company. We cater to uniform, promotional and giveaway shirt requirements of institutions like schools, offices, businesses, organizations, and other groups of people. We do not require registration for you to be able to buy or sell our products. But you have to buy them from our dealers and distributors.

• Can I buy directly from you so I can get a better price?

Our pricing is based on quantity and frequency of order. So buying directly from us will not give you a better price if you buy in small quantities frequently or buy in big volumes but only occasionally. Usually you can get a better price from our dealers and corporate resellers because they have to compete with each other for your business. Some of them can also give you extra services like free deliveries, free consultations, and other personalize services so that you can spend your time in promoting and growing you business.

Product Specs Concerns:

• What is combed cotton?

Combed cotton is cotton yarn than have undergone a combing process to straighten fibers, remove nebs (small knots of entangled fibers that do not accept dyes), foreign matter, and short fibers in order to produce a stronger, more even, finer, smoother yarn. It knits better, has a softer touch, and accepts color dyes better.

• What material is Life Line made of?

Life Line is made of Super Combed CVC Cotton 60/40 blend. It has combed cotton for maximum absorbency and comfort. It also contains polyester for durability and dimensional stability.

• What is reactive dyed fabric?

Reactive dyed fabric has excellent color fastness. That means it won't fade quickly and will not bleed to adjacent fabrics. This is especially important for shirt with combination of different colors. Life Line shirts are made of reactive dyed fabrics.

• What is mercerized fabric?

Mercerized fabrics undergoes a process that swells the fiber and gives it luster or shine. It slightly preshrinks the yarn and makes it stronger. Mercerized fabrics also have better dye acceptance and improved absorbency.

• What is single jersey fabric?

Single Jersey fabric is usually used for making round neck and v-neck t-shirts. It can also be used for polo or sport shirts. Most people mistakenly call it “cotton fabric.” A single jersey fabric has a wrong side and right side. The right side has a smooth, flat face, while the wrong side is a more textured, but uniform back.

• What is lacoste fabric?

Lacoste fabric has a fine open textured surface that has an alternating pattern of big and small loops. This kind of knitted fabric creates a soft hand and increases breathability. Lacoste fabrics are usually decorated by embroidery. Printing is also common but it is not advisable if your design has fine lines because they will appear crooked due to the textured surface of the fabric.

• Do you have honeycomb fabric?

No, what we have is lacoste fabric but a lot of people mistakenly call it as honeycomb also. Honeycomb fabric is distinguished by the honeycomb or waffle patterns on the surface of the fabric.

Decoration Concerns:

• Which is better printing or embroidery?

Printing is usually cheaper than embroidery. But embroidery creates a more classier and upscale look especially for sport shirts. Print cost depends on the number of colors and how many places you want to have your designs. So the more colors you have on your design, the more expensive it will become. Embroidery cost on the other hand is based on the number of stitches your design would take. Embroidery designs can usually have up to 6 colors while printed designs can make photographic images of different colors and tones.

• Do you accept printing and embroidery jobs?

We don't accept printing and embroidery jobs but most of our dealers and corporate resellers will be very happy to assist you in what ever decorations you want to put in our products.